Returns for Accessories and
ready to ship bags
All accessories and ready to ship bags that are unused and in new/original condition may be returned to Bella Modi within 7 days of receipt for an exchange or full refund.
Returns for custom designed
Due to the nature of our product, custom designed handbags are non-refundable unless there is a clear manufacturer defect. New/unused handbags with clear manufacturer defects may be returned within 7 days of receipt for replacement with the exact same design or a refund.
Please note: Each handbag is individually made to order with high-grade leather. Leather is a natural material made from wild animals and will display differences from hide to hide. Changes in the color or texture of the leather and signs of wear are normal. While we handle our skins with the utmost care and all efforts are made to avoid major defects, minor defects (such as small scratches or blemishes) and inconsistencies of color and texture add to the natural beauty and individuality of each final product. Minor defects as noted above will not be considered a manufacturer defect.
All returns require a return authorization code (RAC) and customer is responsible for return shipping and tracking.
Step 1: Obtain a return authorization code by calling customer service at 1.208.345.3361
Step 2: package your return and include your original receipt with the RAC on the receipt as well as the outside of the box
Step 3: Ship your return to:Bella Modi Handbags
7512 W. Lemhi, Unit 4
Boise, ID 83709